Welcome to Medals and Trophies Frequently Asked Questions page.

We will try to list repeatedly asked questions and answers on this page. For any questions not listed here, visit our forum or please click here to direct any questions to us by email.

Question: I can't join up as a member, I keep getting an invalid username pop up box. Why is this?
Question: Can you provide engraving services for the medals and trophies I buy off www.medalsandtrophies.co.nz?
Question: What are your shipping costs?
Question: Why are some similar styled trophies or medals quite different in price?
Question: How soon can you get items back into stock?
Question: Your web site isn't showing a medal that completely suits my sport or other requirement. What can you do to help?
Question: Do you provide a discount for larger orders?
Question: Some of the trophies show club or school crests incorporated within the trophy. How do I get these?
Question: What are your payment options?


Question :  I can't join up as a member, I keep getting an invalid username pop up box. Why is this?
Answer   :   We've had a few visitors call us reporting this problem with not being able to join as a member. Usually they get a pop up box saying invalid user ID. We've only been able to figure out that this is caused by new members creating a user ID that isn't between between the prescribed 4-20 characters. Please try your preferred username again, and remember to check the availability of the username using the "check for duplicate" button to the right of the username box.
 

Question :  Can you provide engraving services for the medals and trophies I buy off www.medalsandtrophies.co.nz?
Answer   :   Although we are not direct engravers, we can arrange for the engraving of your medals and trophies using our preferred local engraver. We then just pass the cost on to you. Alternatively we can make full colour printed resin domed engraving plate for your trophy incorporating your school or club's logo. These look great and have the advantage of you being able to customise your trophies with colour, graphics and particular font styles that may not be available if you were to go with just an engraving plate.
 

Question :  What are your shipping costs?
Answer   :   All orders over $300 are couriered free locally within Auckland. All other orders are $7.00 local delivery, and can be quoted prior to your order. Please email or call us for further information.
 

Question :  Why are some similar styled trophies or medals quite different in price?
Answer   :   We only update our prices when replacement product is manufactured and available for sale. At the moment, with the way all our costs are rising this often means that older stocked items are available at a better price than newly manufactured items. The advantage for you is that we can usually hold the old price if you need to order more of the same item than what we're currently showing in stock.
 

Question :  How soon can you get items back into stock?
Answer   :   Usually we can have your medals or trophies manufactured and back in stock within 10 days of your order.
 

Question :   Your web site isn't showing a medal that completely suits my sport or other requirement. What can you do to help?
Answer   :   We have a huge number of different styles and types of medals suited to most sports and activities. If we haven't yet got your interest shown on our website, we soon will. There are a number of generic type medals that can be easily customised with a full colour club or school crest or logo. We'll do whatever we can to help out with a design that matches your requirements. Please click here to direct any questions to us by email. We'll get straight back to you with some ideas and prices.
 

Question :  Do you provide a discount for larger orders?
Answer   :   Yes, most definitely. Please e mail us at info@medalsandtrophies.co.nz with your estimated quantities and the product types you're interested in and we'll provide you with a full quote prior to your order placement.
 

Question :  Some of the trophies show club or school crests incorporated within the trophy. How do I get these?
Answer   :   We can easily have these full colour adhesive crests made for incorporation within your trophy. These usually take a couple of weeks to manufacture, and the price is based on the quantity you order. In all cases the trophies look just fine without your club or school crest. There's usually a sport specific emblem included in the space where a custom crest can be added. The crests just adds a personal club or school identity to the trophy.
 

Question :  What are your payment options?
Answer   :   Our default payment option is via direct credit into our Kiwibank bank account, or by posting us a cheque. Items are usually shipped on the day payment is received.
 

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